Service providing users with (multilingual) assistance in solving all kinds of IT-related problems. Can be provided remotely or at the Customer’s premises (onsite) on a 24/7/365 basis. The service covers hardware and software, including specialist items. The quality of this service is continuously monitored, taking into account problem solvability on the first out of the three support levels, the time needed to take action and its completion.
Service Desk ensures:
- Fast and efficient elimination of IT-related problems
- Assistance provided remotely or onsite
- 24/365 operation
- Multilingual Customer service
- Also supports specialized IT systems