Offer

IT WorksOfferIT Services for MSPIT Assistance

Outsourcing IT
Data Center and cloud
Atmosfera ITSM
Hardware and Software

IT Assistance

We help resolve everyday software, network and computer hardware problems.

Fast and efficient resolution of problems allows the user to focus on their core business.

We provide service remotely or directly onsite, preserving the highest quality and security standards.

Service pricing depends on the number of users served and is commensurate with the scope and number of planned onsite interventions.

Service provision parameters:

  • Service availability: 8 a.m. - 6 p.m.
  • At least 80% calls answered within 60 seconds.
  • Maximum guaranteed service completion time: by the end of the following working day, starting from the request submission time (a decisive majority of problems are resolved remotely during the first contact with Help Desk).

Scope of Actions:

  • Reception of service requests from users concerning IT equipment and standard computer software.
  • Registration of service requests received by consultants and the complete history of their handling in the Help Desk system.
  • Remote problem resolution and provision of phone consultations.
  • Travel and problem resolution or provision of consultations directly at the Customer’s location. (A lump sum payment covers a certain number of visits per month, depending on the number of users. Extra visits billed additionally).
  • Monthly reporting on the number of service requests handled and the timeliness of service provision.

The service covers:

  • Desktop and laptop computers, together with the following software installed:
    • MS Windows operating system.
    • MS Office package.
    • Electronic mail client, for example MS Outlook / Mozilla Thunderbird / MS Live Mail.
    • MS IE / Mozilla Firefox / Google Chrome / Opera web browser.
    • PDF Acrobat Reader file viewer.
    • WinZip, WinRAR, 7Zip file compression programs.
    • Skype, MS Windows Live Messenger communicators.
    • Antivirus, antispyware, antispam programs (McAfee AntiVirus, Symantec Norton Antivirus, ESET NOD32 Antivirus, Kaspersky Antivirus, Avast Antivirus).
    • Peripheral devices, for example printers, scanners.
    • Servers (up to the MS Windows operating system level).
    • Network devices, for example routers and switches.

Prerequisites for providing the service:

  • Permission for remote and secure access to the handled hardware by the itWORKS Help Desk.
  • The customer possessing and maintaining, at their own expense, a dedicated Internet line with bandwidth of at least 512 kb/s in both directions with a public IP address.
  • In case of an itWORKS employee intervention directly at the User’s site, the Customer will provide access to hardware and software necessary to provide the service.

What problems will you resolve?

Efficiency

Efficiency

High remote solvability level, even during the first contact with Help Desk.

Fixed costs

Fixed costs

Fixed monthly charge depending on the number of users served

Quick help

Quick help

You only need to call us, and our consultants will take care of your problem immediately.

Security

Security

Conversations with our consultants are recorded, and remote access to our Customer’s computers is encrypted and takes effect only after the Customer gives consent.

What you will get:

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Zasady użytkowania serwisu

I. Postanowienia ogólne.

II. Prawa autorskie.

Wszystkie materiały (w tym teksty, zdjęcia, logotypy oraz dane) objęte są prawami autorskimi ich Twórców. Prosimy o ich poszanowanie.

III. Logotypy naszych Partnerów.

Wszelkie logotypy, a we wskazanych przypadkach także firmy naszych Partnerów, stanowią prawa własności odpowiednich Partnerów, prawa autorskie odpowiednich Twórców i są objęte ochroną praw niematerialnych.

IV. Zasady udostępniania treści serwisu.

Firma IT Works S.A. pozwala na cytowanie (w tym linkowanie) treści zawartych na serwisie ITWORKS.pl, pod warunkiem wyraźnego zastrzeżenia naszych praw autorskich oraz wskazania źródła danej informacji. Powyższe zezwolenie nie dotyczy logotypów oraz innych danych naszych Partnerów, w przypadku których Użytkownik zobowiązany jest do uzyskania odrębnego zezwolenia od właściwego Uprawnionego.