Offer

IT WorksOfferIT Services for MSPHardware Monitoring and Maintenance

Outsourcing IT
Data Center and cloud
Atmosfera ITSM
Hardware and Software

Hardware Monitoring and Maintenance

We minimise the risk of hardware failure through a set of periodical maintenance and monitoring actions for servers (Microsoft Windows systems) and network devices, regardless of their location.

Supervision of key infrastructure components provides Customers with information about all irregularities. Proactive, preventive actions minimise the risk of system failures and unavailability. Systematic conducting of specific maintenance procedures improves the stability and performance of systems, and prevents occurrence and reoccurrence of potential operation interruptions.

The service is provided remotely by a team of certified specialists (monitoring system operators and administrators), using professional tools.

Implementation parameters:

  • Monitoring: continuous, 24/7.
  • Maintenance: actions are carried out on business days, 8:00 a.m. – 6:00 p.m. at specified intervals.
  • Guaranteed Customer notification time: 1 hour (from the event detection time). Applies to notifications about irregularities detected in the infrastructure operation.

Scope of Actions:

  • Monitoring:
    • Proactive monitoring of key infrastructure components.
    • Notifying the Customer, an indicated external company or an itWORKS support employee (if the POMOC IT service has been purchased) about incidents and possible failures, or exceeding of predefined threshold values.
    • Analysing the trends of parameters covered by monitoring.
    • Reporting the availability of key components and irregularities detected in the infrastructure operation.
  • Maintenance:
    • Verifying the system event log (weekly cycle).
    • Configuring basic performance parameters (weekly).
    • Managing security (monthly).
    • Verifying the state of services and system processes (weekly).
    • Verifying the correct operation of network interfaces (weekly).
    • Verifying the occupation of disk partitions and basic performance parameters – applies to servers (weekly).
    • Reporting on the completed works and the irregularities detected in the operation of servers and of the network (monthly cycle).

The service covers:

  • Servers (MS Windows operating system together with system services).
  • Routers.
  • Network switches.

Prerequisites for Providing Service:

  • The customer possessing and maintaining, at their own expense, a dedicated Internet line with bandwidth of at least 512 kb/s in both directions with a public IP address.
  • Establishment of a secure communication channel between the Customer’s network and the itWORKS network.
  • Permission for secure remote access to the monitored elements of the Customer’s infrastructure using monitoring tools.
  • Permission to install monitoring tools (agents) for the monitored infrastructure components
  • Permission for the Customer to hand over and share administrative access to maintained systems and devices.

What problems will you resolve?

Availability

Availability

No need to build a team of professionals, elimination of problems with unavailability of resources (vacations, sick leaves).

Ciągłość biznesu

Ciągłość biznesu

Działania proaktywne minimalizują ryzyko wystąpienia awarii i niedostępności systemów.

Fixed costs

Fixed costs

Fixed monthly fee depending on the number of monitored and maintained infrastructure elements.

Quality

Quality

The high level of competence, experience and knowledge of our staff and professional tools guarantee the highest level of quality.

What you will get:

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Zasady użytkowania serwisu

I. Postanowienia ogólne.

II. Prawa autorskie.

Wszystkie materiały (w tym teksty, zdjęcia, logotypy oraz dane) objęte są prawami autorskimi ich Twórców. Prosimy o ich poszanowanie.

III. Logotypy naszych Partnerów.

Wszelkie logotypy, a we wskazanych przypadkach także firmy naszych Partnerów, stanowią prawa własności odpowiednich Partnerów, prawa autorskie odpowiednich Twórców i są objęte ochroną praw niematerialnych.

IV. Zasady udostępniania treści serwisu.

Firma IT Works S.A. pozwala na cytowanie (w tym linkowanie) treści zawartych na serwisie ITWORKS.pl, pod warunkiem wyraźnego zastrzeżenia naszych praw autorskich oraz wskazania źródła danej informacji. Powyższe zezwolenie nie dotyczy logotypów oraz innych danych naszych Partnerów, w przypadku których Użytkownik zobowiązany jest do uzyskania odrębnego zezwolenia od właściwego Uprawnionego.