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IT WorksOfferAtmosfera – Polish ITSM systemService Desk Module

Outsourcing IT
Data Center and cloud
Atmosfera ITSM
Hardware and Software

Service Desk Module

This is an extensive IT department management module used by several dozen of the largest Polish companies. The only Polish system certified for compliance with ITIL guidelines (Pink Verify)..

Service Desk is a module for handling IT process intended for medium-sized and large companies. It proves its worth perfectly wherever process optimization is necessary, together with continuous adaptation to changing business rules while maintaining compliance with worldwide standards.

Service Desk supports processes and functions for the process-based IT service management model (ITIL v.3):

  • Service Measurement
  • Service Reporting
  • Service Improvement
  • IT Financial Management
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management

Selected Features:

  • Compliance with ITIL guidelines
  • Support for processes modelled according to the user’s needs
  • Efficient registration and distribution of service requests
  • On-going monitoring of the request status and an extensive notification system
  • Comprehensive reporting system
  • Functionalities based on experience stemming from implementations in large and medium-size organisations
  • Can be used outside of the IT area
  • Readily available support from a domestic producer
  • Support by a team of experienced consultants

 

Achieved benefits:

Comprehensiveness

Comprehensiveness

The module allows for managing the process of handling service requests to the full extent, described by ITIL practices

Flexibility

Flexibility

We can widly customize the module to customer needs – as it’s producer we can guarantee quick response to the need for change

Intuitiveness

Intuitiveness

The solution is based on experience and cooperation with users. That is why it is intuitive, and does not require broad IT knowledge.

Universality

Universality

The solution’s functionalities enable its use even in companies with very atypical management processes

What you will get:

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Our customers

Agora
CEZ
Engie
Getin Noble Bank S.A.
Netia
PLAY
Paweł Żbikowski IT Manager at Enea Elektrownia Połaniec S.A. IT Works has fulfilled its obligations in time, and has proved the high qualifications of its employees. We assess their commitment to the project and methodology of work very highly. The qualities worth emphasizing are their speedy response time and the partnership-based approach to the tasks when meeting the post-implementation support terms.
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Zasady użytkowania serwisu

I. Postanowienia ogólne.

II. Prawa autorskie.

Wszystkie materiały (w tym teksty, zdjęcia, logotypy oraz dane) objęte są prawami autorskimi ich Twórców. Prosimy o ich poszanowanie.

III. Logotypy naszych Partnerów.

Wszelkie logotypy, a we wskazanych przypadkach także firmy naszych Partnerów, stanowią prawa własności odpowiednich Partnerów, prawa autorskie odpowiednich Twórców i są objęte ochroną praw niematerialnych.

IV. Zasady udostępniania treści serwisu.

Firma IT Works S.A. pozwala na cytowanie (w tym linkowanie) treści zawartych na serwisie ITWORKS.pl, pod warunkiem wyraźnego zastrzeżenia naszych praw autorskich oraz wskazania źródła danej informacji. Powyższe zezwolenie nie dotyczy logotypów oraz innych danych naszych Partnerów, w przypadku których Użytkownik zobowiązany jest do uzyskania odrębnego zezwolenia od właściwego Uprawnionego.