Offer

IT WorksOfferAtmosfera – Polish ITSM systemOutsourcing Services Module

Outsourcing IT
Data Center and cloud
Atmosfera ITSM
Hardware and Software

Outsourcing Services Module

The module for handling service requests (Service Desk) is particularly important for organisations providing their services to external recipients. The necessity to meet the obligations set forth in rigorous SLA agreements and to maintain high service quality, while at the same time documenting all the activities, enforces the use of tools that support request handling, order settlement and reporting the performance status of the SLA agreement. Atmosfera Service Operations was designed based on the Atmosfera Service Desk module.

Selected Features:

  • Extended abilities to accept user requests (web interface with many service catalogue versions, automatic uploading of e-mails, phone request registration, order import from other systems), creating a real Single Point of Contact for all service users. Request registration is also generated by active components of the users’ infrastructure.
  • Mechanisms for assigning orders to individual specialists or service teams
  • Full control over the request handling process, with continuous and automated delivery of the current request status to customers and supervision over the observance of SLA agreement parameters
  • Full access to the lists of provided services and open requests for authorised persons on the Customer’s side.
  • The ability for the organization’s managers and directors to instantly view the number of orders, fulfilment of obligations stemming from SLA agreements, and the workload of individual professionals and teams
  • Comprehensive escalation mechanisms allowing for earlier response time to the danger of missing pre-set deadlines, overburdening of individual teams or arriving complaints

Achieved benefits:

Customization

Customization

We developed the system with the complete knowledge of the requirements and specifics of the local market. The system can be fully customized to suit the needs of each Customer

Escalation

Escalation

Mechanisms of automated or manual escalation of cases based on available analyses and reports

Experience

Experience

We provide our experience in the full scope of cooperation – from process analysis through requirement analysis through implementation and integration

Flexibility

Flexibility

The module allows you to manage and service the requests, regardless of how they are received – by telephone, internet or imported from other systems

What you will get:

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Zasady użytkowania serwisu

I. Postanowienia ogólne.

II. Prawa autorskie.

Wszystkie materiały (w tym teksty, zdjęcia, logotypy oraz dane) objęte są prawami autorskimi ich Twórców. Prosimy o ich poszanowanie.

III. Logotypy naszych Partnerów.

Wszelkie logotypy, a we wskazanych przypadkach także firmy naszych Partnerów, stanowią prawa własności odpowiednich Partnerów, prawa autorskie odpowiednich Twórców i są objęte ochroną praw niematerialnych.

IV. Zasady udostępniania treści serwisu.

Firma IT Works S.A. pozwala na cytowanie (w tym linkowanie) treści zawartych na serwisie ITWORKS.pl, pod warunkiem wyraźnego zastrzeżenia naszych praw autorskich oraz wskazania źródła danej informacji. Powyższe zezwolenie nie dotyczy logotypów oraz innych danych naszych Partnerów, w przypadku których Użytkownik zobowiązany jest do uzyskania odrębnego zezwolenia od właściwego Uprawnionego.

IT Works S.A. is becoming Euvic IT S.A

 

 

We are proud to announce that IT Works S.A. has changed its name to Euvic IT S.A.

 

This name change and rebranding reflect increasingly closer collaboration within the Euvic Technology Group.

 

Please note that the contact details, company registration details (tax identification number NIP, registration number REGON) and account numbers remain unchanged.

 

It shall not affect the validity of contract and agreements concluded prior to the change.

 

Please visit our new website www.euvic.com

 

For more company related details please visit www.eit.euvic.pl

 

 

Euvic IT S.A.Logo

Address: ul. Stanisława Skarżyńskiego 9, 31-866 Kraków

NIP: 585-11-89-879

REGON: 191182501

KRS: 0000043721, District Court for Krakow-Śródmieście in Krakow, XI Commercial Division

E-mail: euvicit@euvic.pl