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IT WorksOfferAtmosfera – Polish ITSM system

Outsourcing IT
Data Center and cloud
Atmosfera ITSM
Hardware and Software

Atmosfera – Polish ITSM system

Atmosfera is a modular system based on our proprietary ATMO platform. Atmosfera’s main purpose is to optimise business processes and provide support for recipients of IT services.

Atmosfera has been operating in the largest Polish companies for over 10 years. It is used, among the others, by: TVP SA, Agora SA, Netia SA, PTC Sp. z o.o., P4 Sp. z o.o., Bank Ochrony Środowiska SA, Bank Gospodarstwa Krajowego SA, Getin Noble Bank S.A. Thanks to the extensive experience of itWORKS professionals in integration, design and implementation of IT systems, the implementation of Atmosfera is carried out efficiently in all its aspects (consulting, technical and organisational).

The currently available modules are as follows:

  • Atmosfera Service Desk — an extensive IT department management module, used by several dozen of the largest Polish companies. The only Polish system certified for compliance with ITIL guidelines (PinkVERIFY™ & ITIL® Software Scheme (ISS) Assessment).
  • Atmosfera Service Desk – Outsourcing Services — a version of the Atmosfera Service Desk module adapted to the needs of companies providing services to external Customers (technical support, colocation, etc.).
  • Atmosfera Customer Operations — an efficient customer communication support module allowing for efficient handling of incoming queries, complaints, and requests for information, among other things. It supports customer service from a Call Centre and the work of back office professionals.
  • Atmosfera User Right Management — provides a comprehensive handling of processes related to controlling user rights, particularly in the organization’s IT systems.

Atmosfera Provides:

  • High performance and scalability
  • Data security
  • Advanced access control and data separation mechanisms
  • Ability to implement complex business logic
  • Mechanisms for continuous adaptation to the changing requirements of the business environment
  • Immediate access to management information
  • Automation of routine activities
  • Support for worldwide standards and collections of best practices

Achieved benefits:

Customization

Customization

We developed the system with the complete knowledge of the requirements and specifics of the local market. The system can be fully customized to suit the needs of each Customer

Experience

Experience

We serve our experience in the full range of cooperation – from analysis of processes by analyzing the requirements to implementation and integration

Modularity

Modularity

The system grows along with Customer needs. If the necessity to support another company area arises, we implement new system modules

Support

Support

Support according to the adopted criteria, for each and every system and for the Customer, is provided by experienced Polish consultants

What you will get:

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Our customers

Agora
Engie
Getin Noble Bank S.A.
Netia
PLAY
T-Mobile
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Firma IT Works S.A. pozwala na cytowanie (w tym linkowanie) treści zawartych na serwisie ITWORKS.pl, pod warunkiem wyraźnego zastrzeżenia naszych praw autorskich oraz wskazania źródła danej informacji. Powyższe zezwolenie nie dotyczy logotypów oraz innych danych naszych Partnerów, w przypadku których Użytkownik zobowiązany jest do uzyskania odrębnego zezwolenia od właściwego Uprawnionego.